If for some reason you cancelled your subscription with us but you are still being charged, this is something that a support technician can rectify. Just go ahead and submit a ticket by going to the top right of the page and hitting the Submit Request button. On mobile, you have to tap the menu button first before seeing it.
Articles in this section
- The content on my account seems to be missing? It was just working! What gives!?
- How do I update my credit card?
- How often will I be billed?
- How does your subscription(s) work?
- What payment methods do you accept?
- I left URM Enhanced or NTM recently and I would like to join back up. How do I do that?
- How do I submit for #Mixcritmonday?
- I watched one of your previews on YouTube. Where can I find the rest?
- Why am I being billed multiple times a month? I only signed up once!
- If I don’t have the funds for my monthly re-subscription and it clears a few days later does that reset my billing cycle?